Terms & Conditions

Terms & Conditions
1. This website is operated by Dolly Peg Boutique . Terms
such as "we", "us" and "our" refer to Dolly Peg Boutique where they are
used in these terms and conditions.
2. By purchasing something from our ecommerce store, you agree to be
bound by the terms and conditions contained in this document.
3. Incorporated into these terms are also the terms and conditions as
laid out in our privacy policy and refund policy.
4. Working days are Mon-Fri only* Excluding Bank Holidays.
i) Collection - Up to 14 working days before ready to collect
ii) Standard Dispatch - Up to 14 working days - Before dispatch 
iv) Express Dispatch 5 Working Days - Before dispatch 
5. PLEASE NOTE: ORDERS PLACED DURING SALES, PROMOTIONS & HIGH ORDER VOLUME DAYS (end of month period) may experience 1-2 working day delays at busy times.If you order via Next Day Dispatch and are
concerned your order will not be dispatched for a special occasion
around a sale day or promotion etc please include a note on your order
and we will do our best to ensure this leaves on time.
9. PLEASE NOTE ORDERS PLACED DURING SALES, PROMOTIONS & HIGH ORDER VOLUME DAYS (end of month period) may experience 1-2 working day
delays at busy times. If you order via Next Day Dispatch and are
concerned your order will not be dispatched for a special occasion
around a sale day or promotion etc please include a note on your order
and we will do our best to ensure this leaves on time
10. Always pay special attention to the turnaround times detailed
across our social media platforms, the website and on the turnaround
11. Turnaround information for Christmas WILL be clearly marked and
available from 1st November 2019 and updated regularly.
12. The customer is responsible for ordering any items in time for a
special occasion in accordance with our turnaround and dispatch times.
Any orders that are made and subsequently cancelled once the item(s)
has gone into production will be refunded (within 14 days only) but
will incur a 30% restocking/admin fee.
Alterations/additional items can be added to your original order with no extra postage cost if these amendments/additions are sent to ourselves and are then confirmed by a Dolly Peg Boutique team member all within 48 hours of your original order confirmation. 
14. Every effort is made across the website to inform our customers
about carefully checking all input/personalisation details. The
customer is responsible for:
i) Correct spelling
ii) Selecting the correct colour (fabric, garment or personalisation)
iii) Case sensitivity
iv) Font typeface and ensuring it looks as you want it to on your chose product
15. We can supply proofs for any of our items before an order is
placed, customers may request a proof by email: dollypegboutique0@gmail.com
and we will make every effort to accommodate you.
16. Please ensure you check all spelling and accuracy of any
personalised items on screen before placing your order. No refunds
will be made for items that are ordered by the customer with a
mis-spelling, unwanted colour fabric, garment or personalisation,
capitalisation of names or initials or a font typeface that looks odd.
17. All orders will be processed exactly as specified by the customer.
18. Unless there has been an error on our part or the item you
purchased is clearly defective, you have no right to cancel and we
cannot accept returns on personalised or custom-made items. All
personalisation input is the responsibility of the customer and
therefore all embroidery and print will be done exactly as typed by
the customer before purchase.
19. If an item is defective or there is a clear error on our part,
please accept our apologies and follow the instructions very carefully
on our Returns Policy page.
20. PLEASE NOTE: There are strict time scales with returns as detailed
on the returns page. These must be upheld otherwise returns requests
will be cancelled.
21. We will take all reasonable care to ensure that the details
displayed for a particular item offered for sale are correct at the
time when the information was entered onto the system.
22. Whilst care is taken to ensure that we display as accurately as
possible appearances, colours, textures or finishes, what you will see
on your computer monitor or equipment may differ and so we cannot
guarantee that images are an accurate representation of the actual
goods or services that you are purchasing.
23. We may not be able to accept your order due to one or more of the
following reasons, or for a reason not listed below:
i) The item you have ordered is out of stock
ii) We cannot authorise your payment or have reasonable grounds to
suspect your payment may be fraudulent
iii) There has been a pricing or product description error
iv) There is a system or procurement failure
v) You have failed our customer validation checks
When you place an order you will receive an email confirming the
details of your order. This email is not confirmation that your order
has been accepted by us.
24. Your order will only be accepted by us once your goods have been dispatched.
25. On completing your purchase you will be presented with one or more
options for delivery. Where an estimated timescale for delivery is
provided, this is an estimate only and your items may be delayed in
being received due to circumstances beyond our control (such as a
courier delay, or at busy times).
26. By Accepting these terms & conditions you accept that your order
will have a turnaround time (As stated on turnaround page within our
website) Our turnaround can vary due to the nature of our made to
order business. Our Blanket turnaround is up to 14 working days. But
most orders leave before 7.
27. If you wish to cancel an order you have placed you must contact us
immediately to ascertain whether the items have been dispatched or
not. Where they have been dispatched, you will need to return the item
to us and you will be responsible for paying the cost of returning the
28. Where items have not been dispatched prior to a cancellation
request our refund policy will apply.
29. Where you have ordered a personalised, perishable or time critical
item (such as food, newspapers, event tickets or e-vouchers) you may
not be able to cancel for a full refund.
30. Dolly Peg Boutique shall not be liable for any direct, special,
indirect or consequential or incidental damages including loss of
profit or loss of opportunity as a result of the use of or the
inability to use any items that have been ordered on this website.
31. You agree to indemnify us and our agents, officers, directors and
employees, immediately and on demand, against all claims, liability,
damages, costs and expenses, including legal fees, arising out of any
breach of any of our terms and conditions.
32. These terms and conditions shall be governed in accordance with
the laws of England and are subject to the exclusive jurisdiction of
the courts of England & Wales.
33. These terms and conditions constitute the entire agreement between
the parties and supersede any and all preceding and contemporaneous
agreements between you and Dolly Peg Boutique whether written or oral.
34. We may change these terms and conditions at any time.
35. Should any part-term or term be found to be unenforceable then the
remainder of the terms and conditions shall continue to have full
force and effect as if the invalidated term was not present.
36. Should any delay or failure to comply with our obligations under
these terms and conditions arise where it is beyond our reasonable
control, we will not be responsible to you for such delay or failure.
37. Offers and coupon codes may be restricted. Only 1 coupon code can
be used at one time. Once an order has been placed we CANNOT add
coupon codes. Codes and offers must be redeemed BEFORE checkout as we
cannot amend orders after they have been placed.